Learning & Certification
In-house and virtual workshops and certification for KCS and Intelligent Swarming
Trainer-led Workshops
Catalynk’s KCS Certified Trainer-led workshops give you expert guidance to plan, design and lead your KCS program.
Enroll in our public workshops or contact us to request a workshop tailored for your group.
KCS Leadership
6 hours (two 3-hour sessions) led by a KCS v6 Certified Trainer.
Learn why the right KCS leadership makes all the difference to an adoption program. Understand your manager / leader role and responsibilities for KCS adoption success. Take away tools for your engagement.
Preparation: KCS v6 Fundamentals Course or equivalent.
KCS v6 Overview
8 hours (two 4-hour sessions) led by a KCS v6 Certified Trainer.
Gain a sound understanding from an expert of the the benefits of KCS. Learn how KCS principles, concepts, practices and techniques are applied. Prepare to participate in a KCS program.
Included: KCS v6 Fundamentals Certification exam.
KCS v6 Practices
16 hours (four 4-hour sessions) led by a KCS v6 Certified Trainer/Practitioner.
Get insights, skills and preparation needed for designing, leading or supporting a KCS Program. If you’re certifying, post-workshop quizzes are provided to prepare for the optional exam.
Preparation: KCS v6 Fundamentals Cert. or equivalent
The Knowledge Coach
12 hours (three 4-hour sessions) led by Thomas Fuhriman, author The KCS Mastery Series
Learn to coach from a KCS coach master. Gain experience through practice of coaching in any scenario. Receive a signed certificate of completion.
Preparation: KCS v6 Practices Certification or equivalent.
ONA for KM Program Success
10.5 hours (three 3.5-hour sessions) led by Dr. Peter Mellalieu, Knowledge Engineer
Ensure successful enterprise knowledge sharing. Gain experience with surveys, analysis and visualization of collaboration.
Knowledge Domain Analysis
12 hours (four 3-hour sessions) led by Thomas Fuhriman, KCS Certified KDA trainer
Develop your data analysis skills toward fulfilling your KCS Knowledge-Domain Expert (KDE) role. Take-away data analysis tools.
The Manager as Coach
12 hours (four 3-hour sessions) led by Thomas Fuhriman, author and 25+ years experience
Gain practical coaching techniques for everyday use. Ensure knowledge-sharing becomes ‘the way we work’.
KM Ecosystem for AI - Basics
12 hours (four 3-hour sessions) led by Mark Pepper, Information Architect and Knowledge Engineer
Get the the basics on content structures and start designing your Knowledge Management ecosystem for people and AI.
KCS Certifications
KCS v6 Fundamentals Certification Exam
The KCS v6 Fundamentals Certification exam of 60 minutes is the KCS entry level certification.
Someone who holds a KCS v6 Fundamentals certification understands KCS benefits and:
- KCS Principles, Core Concepts and Practices
- The KCS article and the process for creating one
- The importance of integrating the KCS process into the workflow
- How the knowledge worker’s KCS performance is assessed
- Benefits of holding a KCS Fundamentals certification
- The value of KCS to an organization
- The value of process integration
- Key indicators that determine article quality.
We recommend completing the KCS v6 Fundamentals course or the KCS v6 Overview Workshop to prepare.
KCS v6 Practices
Certification Exam
Proctored 120 minute exam of 65 scenario-based multiple choice questions. Knowledge-Centered Success (KCS®) Practices Certification designates individuals who demonstrate a thorough understanding of the KCS concepts including the Solve Loop and Evolve Loop practices and techniques, and best practices for KCS adoption.
Individuals pursuing KCS Practices Certification are most often:
- KCS adoption team members
- Supervisors and first-line and second-line managers
- Trainers, Coaches, Team Leads
- Consultants
- Knowledge workers who aspire to be KCS Coaches, Trainers or KCS team leads
- Product managers and technology and tools administrators.
We recommend enrolling in our KCS v6 Practices Workshop to prepare for this exam.
$450USD
KCS v6 Trainer
Certification Exam
You are purchasing the KCS v6 Trainer Certification exam, administered by the Consortium for Service Innovation. The exam is just one of several steps required to become a KCS Certified Trainer. This coveted certification designates a person who has a deep understanding of:
- KCS Principles, Core Concepts, Practices and Techniques
- KCS benefits at all levels
- The KCS article, structures and standards
- How to integrate the KCS process into the workflow
- Assessing performance at all levels
- KCS roles and responsibilities
- Assessing the value of KCS
- How to ensure KCS process integration
- How to train and facilitate a KCS adoption and transformation
Pre-requisites:
Certify and co-teach KCS v6 Practices. Our trainers can assist. Contact us for details.
Self-paced Courses
Begin with Managing in the Digital Economy and Digital Transformation Fundamentals, followed by KCS Fundamentals and learn at your own pace.
Managing a Knowledge-Centered Workforce
KCS is often a bigger change for managers than it is for knowledge workers. What’s different when we are leading in a knowledge-centered environment?
Online, self-paced course.
$95USD
Defining Digital Transformation Course
This course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important to our customers and to the organization?
Online, self-paced course.
$95USD
KCS v6 Fundamentals
Course
Gain a good understanding of KCS principles core concepts, practices and some techniques. You’ll learn key elements of KCS, how it works and the value it provides.
Online, self-paced course.
$145USD
Intelligent Swarming
Intelligent Swarming is a powerful new way solve complex problems more quickly. Get certified in IS Fundamentals, then enroll in our IS Insights Workshop to plan your phased approach to IS.
Intelligent Swarming (IS) Fundamentals Course
This entry-level, one-hour self-paced interactive course is intended for:
- Anyone interested in learning the basics of Intelligent Swarming
- Knowledge workers, managers, product managers, program and project managers
This workshop provides an excellent scenario of a successful IS program. Learn how IS benefits teams and the organization. A discount is available if purchased with the IS Fundamentals Certification exam.
Intelligent Swarming (IS) Fundamentals Exam
Online 45 minute certification exam of 32 mostly multiple-choice questions.
This certification designates individuals who have an understanding of the benefits, principles, concepts and practices of Intelligent Swarming.
Your successful completion earns the Intelligent Swarming Fundamentals Certified digital badge, issued by The Consortium for Service Innovation.
A discount is available if purchased with the IS Fundamentals Course.
Intelligent Swarming (IS) Insights Workshop
8-hour Trainer-led public workshop
Two 4-hour sessions – virtual
If you’re considering moving to a support network, this workshop provides real-world examples and key elements needed to begin your planning.
With Intelligent Swarming the support network provides measurable value for customers and reduces expense for the support organization. Get all the details and begin planning your program.
We suggest first completing the IS Fundamentals course and exam.
Tailored Workshops
Tailored Solutions to Implement KCS and Intelligent Swarming into your Organisation
We offer private workshops off-site, in-house, and virtually. These are tailored to your company’s strategic goals, environment, customers, and service demand.
As part of our workshop follow-up, we offer attendees access to additional resources through our Catalynk Learning Portal.
Contact us to discuss how we can help tailor your knowledge training.
All of our workshops may be tailored for your requirements:
- KCS Leadership Workshop
- KCS v6 Overview Workshop
- KCS v6 Practices Workshop
- The Knowledge Coach Workshop
- KCS Adoption Workshop
- KCS Design Workshop
- KCS Knowledge Domain Analysis Workshop
- Intelligent Swarming Insights Workshop
- Intelligent Swarming Design Workshop