In 2010 Cisco embarked on a journey of innovation to enable engineers to collaborate in...Read More
Welcome to the CATALYNK Blog. We share thoughts on topics of interest in this blog. Most content shares topics related to Knowledge-Centered Service (KCS®) and Intelligent Swarming℠. Please refer to the article content for the author details. The content is owned by the author, unless otherwise noted. You can also access CATALYNK’s public white papers and media content here. Request topics, or contribute, by contacting us.
The Consortium for Service Innovation (CSI) releases case studies on the successes of members’ use of the KCS and Intelligent Swarming methodologies. The cases tell the story of the organization’s adoption journey. If you are considering adoption or want to get insights from other organizations, we recommend these cases.
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- Intelligent Swarming
The Tricentis Intelligent Swarming (IS) case study explores their journey in the early adoption of...Read More
Have you ever stood in a hotel lobby and been approached with the question “May...Read More
Questions are often raised about which methodology should we follow, X or Y or Z? ...Read More
For a customer looking for answers, or for a service agent being asked for help,...Read More
Today’s Service Centers are being asked to deliver a better self-service experience. Ideally, customers will...Read More