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Welcome to CATALYNK

Helping teams take knowledge across the organization.

Knowledge systems should improve companies, not hold them back

Catalynk’s Knowledge-Centered Service (KCS) workshops, training and services help you develop employee capabilities to solve problems faster and increase the value you deliver to your customers.

Reduce support costs

Teams creating knowledge for reuse ensures faster resolutions – reducing costs – even when demand increases.

Improve Quality of Life for Your Employees

When goals make sense and we understand the ‘why’, creativity flows. Everyone knows the value of their contribution.

Improve Productivity

Teams gain experience through knowledge sharing and productivity increases naturally. Customers get answers faster, easier.

Transform your workflow and your workforce with knowledge-sharing.

Solve Cases Faster

50 – 60% improved time to resolution
30 – 50% increase in first contact resolution
Source: Consortium for Service Innovation (CSI) member research

Optimize Use of Resources

70% improved time to proficiency
20 – 35% improved employee retention
20 – 40% improvement in employee satisfaction

Build Company Learning

Provide actionable information to product development to remove customer issues
10% issue reduction due to root cause removal

Enable Customer Success

Improve customer success and use of self-service.
Up to 50%+ reduction in repeat calls

Getting Started With Catalynk Is Easy

Working with Catalynk always begins with a Discovery call so we can learn the best way to help.

Learn the what, why and how  of KCS and Intelligent Swarming.  Get the practices, techniques and tools to solve problems faster.

Select a plan template to get started. We help you team to develop and implement a plan that achieves your business goals.

Have questions?

Contact our friendly team today