Welcome to CATALYNK
Helping teams take knowledge across the organization.
Knowledge systems should improve companies, not hold them back
Catalynk’s Knowledge-Centered Service (KCS) workshops, training and services help you develop employee capabilities to solve problems faster and increase the value you deliver to your customers.
Reduce support costs
Teams creating knowledge for reuse ensures faster resolutions – reducing costs – even when demand increases.
Improve Quality of Life for Your Employees
Improve Productivity
Transform your workflow and your workforce with knowledge-sharing.
Solve Cases Faster
50 – 60% improved time to resolution
30 – 50% increase in first contact resolution
Source: Consortium for Service Innovation (CSI) member research
Optimize Use of Resources
70% improved time to proficiency
20 – 35% improved employee retention
20 – 40% improvement in employee satisfaction
Build Company Learning
Provide actionable information to product development to remove customer issues
10% issue reduction due to root cause removal
Enable Customer Success
Improve customer success and use of self-service.
Up to 50%+ reduction in repeat calls
How we can help
Workshops
Catalynk offers workshops to address strategy, leadership, structure and collaboration when building knowledge-sharing systems.
Certification
Catalynk works one-on-one or with teams to prepare for Knowledge Centred Service (KCS) and Intelligent Swarming certification.
Consultation
Our dedicated certified trainers and consultants work alongside your teams to help plan, facilitate and manage your entire program.
Getting Started With Catalynk Is Easy
Working with Catalynk always begins with a Discovery call so we can learn the best way to help.
Learn the what, why and how of KCS and Intelligent Swarming. Get the practices, techniques and tools to solve problems faster.
Select a plan template to get started. We help you team to develop and implement a plan that achieves your business goals.