Empower your people to deliver a great customer experience.
Give them the knowledge-sharing framework, tools and techniques to become efficient and knowledgeable problem solvers.
Reduce support costs
Teams creating knowledge for reuse ensures faster resolutions – reducing costs – even when demand increases.
Have happier employees
Improve productivity
Solve Cases Faster
50 – 60% improved time to resolution30 – 50% increase in first contact resolutionSource: Consortium for Service Innovation (CSI) member research
Optimize Use of Resources
70% improved time to proficiency20 – 35% improved employee retention20 – 40% improvement in employee satisfaction
Build Company Learning
Provide actionable information to product development to remove customer issues 10% issue reduction due to root cause removal
Enable Customer Success
Improve customer success and use of self-service.Up to 50%+ reduction in repeat calls
Catalynk offers workshops and courses on strategy, leadership, structure and collaboration that enable knowledge-sharing.
Catalynk works one-on-one or with teams to prepare for Knowledge-Centered Service (KCS) and Intelligent Swarming certification.
Our dedicated certified trainers and experts work alongside your teams to help plan, facilitate and manage your entire program.
Schedule a Discovery Session
Working with Catalynk always begins with a Discovery call so we can learn the best way to help.
Enrol in a Workshop
Learn the what, why and how of KCS and Intelligent Swarming. Get the practices, techniques and tools to solve problems faster.
Pick a Plan
Select a plan template to get started. We help you team to develop and implement a plan that achieves your business goals.
Start with a Discovery call so we can learn the best way to guide you to achieve your goals
Self-paced courses and trainer-led workshops for the practices, techniques and tools you need
Guidance, quizzes and exams to learn the basics and to become a certified practitioner, coach or trainer