Start your journey with knowledge-sharing
Knowledge-Centered Services (KCS)
Move your organization forward
Empower your people to deliver a great customer experience. Give them the knowledge–sharing framework, tools and techniques to become efficient and knowledgeable problem solvers.
Reduce support costs
Teams creating knowledge for reuse ensures faster resolutions – reducing costs – even when demand increases.
Have happier employees
Improve productivity
Transform your workflow with knowledge-sharing.
Solve Cases Faster
50 – 60% improved time to resolution
30 – 50% increase in first contact resolution
Source: Consortium for Service Innovation (CSI) member research
Optimize Use of Resources
70% improved time to proficiency
20 – 35% improved employee retention
20 – 40% improvement in employee satisfaction
Build Company Learning
Provide actionable information to product development to remove customer issues
10% issue reduction due to root cause removal
Enable Customer Success
Improve customer success and use of self-service.
Up to 50%+ reduction in repeat calls
What we do
Learning & Certification
Catalynk offers workshops and courses on strategy, leadership, structure and collaboration that enable knowledge-sharing.
KCS & Intelligent Swarming
Catalynk works one-on-one or with teams to prepare for Knowledge-Centered Service (KCS) and Intelligent Swarming certification.
Services
Our dedicated certified trainers and experts work alongside your teams to help plan, facilitate and manage your entire program.
Getting Started With Catalynk Is Easy
Working with Catalynk always begins with a Discovery call so we can learn the best way to help.
Learn the what, why and how of KCS and Intelligent Swarming. Get the practices, techniques and tools to solve problems faster.
Select a plan template to get started. We help you team to develop and implement a plan that achieves your business goals.
Getting Started With Catalynk Is Easy
Book a Discovery Call
Start with a Discovery call so we can learn the best way to guide you to achieve your goals
Enroll in a Workshop
Self-paced courses and trainer-led workshops for the practices, techniques and tools you need
Get Certified
Guidance, quizzes and exams to learn the basics and to become a certified practitioner, coach or trainer