Upcoming workshop calendar dates:
Mon. – Thurs., July 6 – 9, 1:30 pm – 5:30 pm BST (British Summer Time)
Mon. – Thurs., July 27 – 30, 12:00 pm – 4:00 pm EDT
Mon. – Thurs., Aug. 3 – 6, 12:30 pm – 4:30 pm PDT
Mon. – Thurs., Aug. 24 – 27, 12:00 pm – 4:00 pm AEST
Tues. – Fri., Sept. 1 – 4, 12:30 pm – 4:30 pm EDT
Mon. – Thurs., Oct. 5 – 8, 12:00 pm – 4:00 pm NZT
Your local date and time are displayed in the Date dropdown fields (above).
Knowledge-Centered Service (KCS® ) v6 Practices Workshop – Virtual
Intensive Interactive Workshop, led by a KCS Certified Trainer and Practitioner
for: support, service, sales individuals refreshing or leading a KCS program
- Gain a deep understanding of Knowledge-Centered Service (KCS)
- Prepare to set up or tune up your KCS processes
- Insights, information, tools and processes to lead a KCS program
- Prepare for KCS v6 Practices Certification exam (included: Kryterion sample test)
Participants will learn:
- The key deliverables required to implement KCS
- Best practice for measuring knowledge activity, performance and value
- Techniques for ensuring knowledge base quality, with experience creating and reviewing articles.
- Get tips and techniques for using generative AI to assist.
- Processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content
- How to manage a KCS adoption and avoid mistakes others have made.
For attendees intending to take the optional KCS v6 Practices Certification exam, you’ll get assistance with preparation.
Guides provided:
-KCS v6 Practices Study Guide
-KCS v6 Practices Guide
-KCS Principles and Core Concepts Guide
-Adoption and Transformation Guide
-Measurement Matters paper
Attendees will gain a deep understanding of:
- KCS and its benefits
- Industry examples and practices
- Content: standards and quality
- The structured problem-solving workflow
- Roles and responsibilities
- Performance assessment
- Leadership strategies and change management
- Technology requirements to enable KCS
- A road map for KCS adoption
The KCS v6 Practices Certification designates individuals who demonstrate a thorough understanding of the KCS concepts, principles, Solve and Evolve Loops. In addition, demonstrating a deep understanding of the measures, objectives and outcomes for the phases of KCS adoption.
Purchase the KCS v6 Practices Exam voucher separately here.
KCS v6 Practices Certification exam details:
- Proctored exam through Kryterion (online or in a Kryterion Center)
- Approximately 65 multiple choice questions
- Two hours to complete (1 hour extension may be available for English as Second Language speakers and other requestors)
Catalynk’s KCS Certified Trainers will assist you to prepare for the exam. We are certified to proctor exams during an on-site workshop.
Who Should Certify
Individuals pursuing KCS Practices Certification are most often:
- Program and project managers for KCS adoption
- KCS adoption team members
- Supervisors and first-line and second-line managers
- Trainers, coaches, consultants
- Knowledge workers who aspire to be KCS Coaches, KCS Trainers or KCS Team Leads
- Product managers and architects of technology and tools that enable the KCS practices
If you’re planning to complete the exam immediately following the workshop, please enroll for your exam early. Talk to us for exam registration and preparation.