Knowledge-Centered Success (KCS® ) v6 Practices Workshop – Virtual
Intensive Interactive Workshop, led by a KCS Certified Trainer and Practitioner
for: support, service, sales individuals refreshing or leading a KCS program
- Gain a deep understanding of Knowledge-Centered Service (KCS)
- Prepare to set up or tune up your KCS processes
- Insights, information, tools and processes to lead a KCS program
- Prepare for KCS v6 Practices Certification exam
Learning and Certification Preparation Support
Your learning continues beyond the live workshop.
- 16 hours of instructor-led training across four interactive sessions.
- Access to the Catalynk Learning Portal, with workshop materials and additional learning resources.
- Interactive quizzes and knowledge checks to reinforce understanding and identify areas for further study.
- Continued access to learning materials after the workshop, supporting review and practical application.
- Optional KCS v6 Practices Certification Exam and Sample Test package, available separately for participants seeking industry-recognized certification from the Consortium for Service Innovation.
Upcoming workshop calendar dates:
Mon. – Thurs., Nov. 16 – 19, 12:30 pm – 4:30 pm EST
Mon. – Thurs., Nov. 23 – 26, 8:30 am – 12:30 pm AEST
Mon. – Thurs., Dec. 14 – 17, 12:00 pm – 4:00 pm PST
Your local date and time are displayed in the Date dropdown fields (above).
Participants will learn:
- The key deliverables required to implement KCS
- Best practice for measuring knowledge activity, performance and value
- Techniques for ensuring knowledge base quality, with experience creating and reviewing articles.
- Get tips and techniques for using generative AI to assist.
- Processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content
- How to manage a KCS adoption and avoid mistakes others have made.
For attendees intending to take the optional KCS v6 Practices Certification exam, you’ll get assistance with preparation.
Guides provided:
-KCS v6 Practices Study Guide
-KCS v6 Practices Guide
-KCS Principles and Core Concepts Guide
-Adoption and Transformation Guide
-Measurement Matters paper
Attendees will gain a deep understanding of:
- KCS and its benefits
- Industry examples and practices
- Content: standards and quality
- The structured problem-solving workflow
- Roles and responsibilities
- Performance assessment
- Leadership strategies and change management
- Technology requirements to enable KCS
- A road map for KCS adoption
KCS v6 Practices Certification
The KCS v6 Practices Certification, awarded by the Consortium for Service Innovation, recognizes individuals who demonstrate a thorough understanding of KCS concepts, principles, and the Solve and Evolve Loops. Certification also requires an understanding of the measures, objectives, and outcomes associated with the phases of KCS adoption.
Certification Exam and Sample Test Package — USD $525
Certification is optional and is purchased separately from the workshop tuition. The package includes the KCS v6 Practices Certification Exam and the official CSI Sample Test.
Purchase the Certification Exam and Sample Test Package.
KCS v6 Practices Certification Exam Details
- This is a proctored examination through Kryterion, online or at a Kryterion testing center.
- Approximately 65 multiple-choice questions.
- Two hours to complete. A one-hour extension may be available to candidates who speak English as a second language or qualify for other accommodations.
Preparing for Certification
Catalynk’s KCS v6 Practices Workshop includes access to self-service quizzes that support review of the KCS v6 Practices Guide, Measurement Matters, KCS Adoption and Transformation Guide, and KCS Principles and Core Concepts. The unproctored 60 minute Sample Test of approximately 30 questions provides experience of the certification test format and question type. Your trainer can schedule a group session with the sample test following your workshop, if requested.
These resources help participants consolidate their understanding and prepare for the certification examination.
For on-site workshops, Catalynk is also authorized to proctor the examination, allowing participants to complete their training and certification as part of the workshop program.
Certification and the Evolving KCS Methodology
The Consortium for Service Innovation continually evolves the KCS methodology based on the experience and learning of its member community.
There is no need to wait for future updates to develop your KCS capability. Practitioners who become KCS v6 Practices Certified between April 2026 and April 2027 will be eligible for a complimentary bridge examination to update their certification when the new certification becomes available.
Becoming certified now provides an opportunity to apply KCS practices immediately and strengthen the quality, structure, and reuse of the knowledge your organization increasingly depends on to support people and AI.
Who Should Certify?
KCS v6 Practices Certification is particularly relevant to:
- KCS program and project managers, adoption team members, and team leaders.
- Supervisors and first- and second-line managers.
- KCS coaches, trainers, and consultants.
- Knowledge workers aspiring to KCS coaching, training, or leadership roles.
- Product managers and technology architects responsible for tools that enable KCS practices.
Planning to Certify?
If you intend to complete the examination immediately after the workshop, we recommend purchasing your certification package early to allow sufficient time for registration and preparation.
Talk with Us if you have questions about certification or examination arrangements.
