KCS v6 OVERVIEW Workshop

Upcoming Workshops:

Wed. – Thurs., July 14 – 15, 12:00 pm – 4:00 pm AEST

Thurs. – Fri., August 20 – 21, 12:30 pm – 4:30 pm AEST

Tues. and Thurs., September 8th, 10th, 12:30 – 4:30 CST (Costa Rica Time) en Espanol

Thurs. – Fri., October 15 – 16, 12:30 pm – 4:30 pm AEDT

Tues. and Thurs., November 17th, 19th 12:30 – 4:30 pm CST (Costa Rica Time) Espanol

Tues. – Wed., December 15 – 16, 12:30 pm – 4:30 pm AEDT

Your local date and time are displayed in the Date dropdown fields (above).

Knowledge-Centered Success (KCS) v6 Overview Workshop

Two 4-hour sessions: 8 hours – virtual For leaders, sales, service and support personnel across the organization

If you’re joining or planning a KCS program, this workshop gets you up-to-date with Principles, Concepts, Practices, and Solve Loop techniques. Learn essential processes and tools needed to ensure article quality, and understand the basics of structuring content with tips on using generative AI to assist.

Taught by Catalynk’s experienced KCS Certified Trainers, sharing their real-world experience leading KCS adoption programs.

Attendees will:

Identify the link between your organization’s goal and KCS. What will KCS do for you and your customers
Be able to articulate the value of knowledge management for your organization
Gain an understanding of the KCS principles and practices
Learn how to use KCS to efficiently create and maintain qualitative, easy-to-find content in the knowledge base
Understand the critical role of leadership in creating a knowledge-sharing culture and sustaining a knowledge practice
Be better prepared for the KCS v6 Fundamentals online exam, including study hints and practice questions

Attendees will:

Gain a good understanding of the KCS methodology
Recognise how creating knowledge articles on demand increases customer satisfaction
Identify the importance of a knowledge-centred organisation
Learn how KCS roles and responsibilities work with real-world examples
Understand how knowledge performance is managed
Become KCS v6 Fundamentals Certified (optional)

There is no pre-requisite for this workshop. We recommend the KCS v6 Fundamentals self-paced course as a good introduction to KCS concepts before attending.

This workshop prepares you for the KCS v6 Fundamentals exam (optional, book separately).

KCS v6 OVERVIEW Workshop

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