Knowledge-Centered Success (KCS) offers significant benefits to organizations through
knowledge-sharing practices that support customer success. The Knowledge Coach workshop provides
the understanding of the coaching requirements needed for KCS success.
Great coaches aren’t defined by the questions they ask. They’re defined by the
transformation they create.
Many people called ‘coach’ have received training in coaching models, yet struggle to consistently
inspire meaningful change. Lasting coaching requires far more than techniques. It requires the ability to
build trust, listen beyond words, recognize limiting beliefs, challenge assumptions, foster accountability,
and help people discover solutions they genuinely own. This workshop develops those capabilities.
Drawing on more than 25 years of experience coaching leaders, teams, and organizations across 20
countries, participants learn the practical coaching skills that create measurable results in real-world
environments. Through demonstrations, guided practice, feedback, and real coaching conversations,
coaches develop the confidence and competence to help others think more clearly, perform at higher
levels, and achieve sustainable growth.
Participants will learn how to:
– Build trust and psychological safety quickly.
– Listen for meaning, beliefs, emotions, and opportunities—not just facts.
– Ask powerful questions that unlock insight and ownership.
– Challenge limiting assumptions without creating defensiveness.
– Coach through resistance, uncertainty, and change.
– Increase accountability while strengthening commitment.
– Provide coaching that produces lasting behavioral change instead of temporary compliance.
– Adapt coaching approaches to different personalities, situations, and goals.
– Develop a coaching mindset that empowers people rather than creating dependency.
Whether coaching employees, leaders, clients, or teams, participants leave with a proven framework
and practical skills they can immediately apply to help others achieve greater performance, confidence,
and success.
Facilitated by Tom Fuhriman, an executive coach, consultant, and trainer with over 25 years of
experience helping organizations build high-performing leaders, coaches, and teams in more than 20
countries. Tom combines proven coaching methodologies with practical, real-world experience to
help participants master the art and science of coaching that creates lasting change.