The KNOWLEDGE COACH Workshop

Upcoming workshops:

Wed. – Thurs., June 10 – 12, 8:30 am – 12:30 pm PDT

Mon. – Wed., July 20 – 22, 12:00 pm – 4:00 pm EDT

Wed. – Thurs. Aug. 12 – 14, 8:30 am – 12:30 pm PDT

Wed. – Thurs. Sept. 16 – 18, 8:30 am – 12:30 pm PDT

Knowledge-Centered Service (KCS) offers significant benefits to organizations through knowledge-sharing practices that support customer success. The Knowledge Coach workshop provides the understanding of the coaching requirements needed for KCS success. Led by Thomas Fuhriman.

Attendees will

• Learn and practice coaching techniques and influence skills
• Practice the coaching process and learn how to utilize coaching tools
• Learn how to communicate the benefits of KCS to all levels
• Become familiar with and practice using metrics and tools for evaluating article quality and KCS process alignment
• Understand how to maximise the value of motivation, rewards and recognition
• Learn ways to create excitement and buy-in

Participants will gain an understanding of:

• How coaching influences the KCS principles and practices
• How KCS supports organizational goals and improves outcomes
• How coaching enables successful KCS adoption
• Best practice for measuring knowledge activity, performance and value
• The coach’s responsibilities in performance assessment
• The key motivational factors for employee engagement reporting and how it’s communicated

Pre-requisite:

KCS v6 Practices Certification or KCS v6 Fundamentals Certification. If you do not hold these certifications, exceptions are always considered. Do contact us to discuss the options.