Customers and staff are expecting better information, faster, across all channels. KCS is the best practice for agile knowledge management because it integrates knowledge capture, improvement, and reuse directly into support and service operations. Our KCS v6 Overview Workshop will get you started with understanding the concepts and practices and the measurable benefits of KCS when applied to your organization. You’ll dive into KCS practices, techniques, structures, coaching and leadership activities needed to improve your staff and customer productivity. Both workshops provide relevant good practice examples of KCS in use. Catalynk KCS® Workshops are approved by The KCS Academy and led by KCS v6 Certified Trainers. We’re introducing KCS v6 Workshops to Sydney and Brisbane in 2019. Register now!
This workshop/course provides a good grounding of the principles, concepts and practices of Knowledge-Centered Service (KCS) v6. You’ll gain an understanding of the benefits of KCS, its role in enterprise service management and how it assists in fine-tuning your knowledge delivery to increase staff and customer success. KCS improves operational efficiencies to increase your support capacity while lowering costs. Ideal for IT Service Teams, Service Management and Customer Experience professionals and Knowledge Workers.
For distant attendees, this workshop can be delivered virtually.
On-site workshops at your company’s location can be arranged.
Auckland: Friday, November 1
Karstens, Lev. 1, 205 Queen Str.
Please Contact Us to enrol and for further information.
For full workshop details: KCS v6 Overview Workshops
Are you you planning to launch KCS, tuning up your KCS processes, or getting a colleague or team up to speed quickly? This interactive in-depth course will provide the needed insights and skills to achieve your goals. You’ll be ready to start tuning your team’s knowledge into time-saving solutions. Knowledge-Centered Service (KCS) is proven to improve customer success with self-service by 70-80%, when the industry average is 45-50%. Your customers will experience improved quality of information from assisted help, self-service, and other channels.
Participants will learn:
REGISTER AUCKLAND July 24-26: KCS v6 Practices + Certification AK July 24-26
Wednesday – Friday
Auldhouse, Three Lamps Center, Ponsonby Road, Auckland
REGISTER WELLINGTON Aug. 28-30: KCS v6 Practices Workshop Wellington Aug 28-30
Auldhouse, Jackson Stone House, 11 Hunter St, Wellington
For further details: KCS v6 Practices Workshops
Our tailored courses may be offered on or off-site and designed to work within your schedule. Ask us about our planning and design sessions, KCS analytics and leadership overviews. For further details, visit the our full description pages and register your interest.