Trainer-led Workshops
Catalynk’s KCS® Certified Trainer-led workshops give you
expert guidance to plan, design and lead your KCS program.
Enroll in our public workshops or contact us to
request a workshop tailored for your group.
KCS Leadership
6 hours (two 3-hour sessions) virtual or in-house
The right KCS leadership training makes all the difference to KCS success. Though this workshop, leaders will understand the leadership capabilities needed for a successful KCS practice.
Ensures leaders are prepared with the basics needed to engage fully in the KCS program.
Preparation: KCS v6 Fundamentals and Certification
$750USD
KCS v6 Overview
8 hours (two 4-hour sessions) virtual or in-house
This workshop provides a Certified Trainer-led overview of the KCS principles, concepts and practices. Learn how KCS efficiently creates and maintains easy-to-find content in the knowledge base. You’ll gain a sound understanding of how the practices are applied and the benefits of KCS and its value to the organization.
Optional exam: KCS v6 Fundamentals Certification.
$980USD
KCS v6 Practices
16 hours (four 4-hour sessions) virtual or in-house
If you’re planning to launch KCS®, this intensive KCS Workshop will provide the needed insights and skills. Great for tuning up your KM processes, or getting a colleague or team up to speed. If you’re aiming for certification, we’ll help you get well prepared for the optional KCS Practices Certification exam. A sample test is included when you register with the Certification exam.
$1,890USD
The Knowledge Coach
12 hours (three 4-hour sessions) virtual or in-house
Thomas Fuhriman brings years of coaching experience and his love of coaching to every workshop. With his guidance, candidate coaches gain experience through practice of coaching. Each individual will gain the confidence to coach in any scenario. All attendees receive a signed certificate of completion.
Preparation: KCS v6 Practices Workshop and Certification.
$1,390USD
| KCS v6 LEADERSHIP OVERVIEW Workshop | $750.00 | |
| KCS v6 PRACTICES Workshop | $1,890.00 | |
| KCS v6 OVERVIEW Workshop | $980.00 | |
| The KNOWLEDGE COACH Workshop | $1,390.00 |
KCS Certifications
CATALYNK offers KCS® v6 certification exams
and assistance with study and preparation.
On successful completion you’ll receive a KCS v6 Certification badge that
can be shared in signatures and on Social Media.
KCS v6 Fundamentals Certification Exam
The KCS v6 Fundamentals Certification exam of 60 minutes is the KCS entry level certification.
Someone who holds a KCS v6 Fundamentals certification understands KCS benefits and:
- KCS Principles, Core Concepts and Practices
- The KCS article and the process for creating one
- The importance of integrating the KCS process into the workflow
- How the knowledge worker’s KCS performance is assessed
- Benefits of holding a KCS Fundamentals certification
- The value of KCS to an organization
- The value of process integration
- Key indicators that determine article quality.
$95USD
KCS v6 Practices
Certification Exam
Proctored 120 minute exam of 65 scenario-based multiple choice questions. Knowledge-Centered Service (KCS®) v6 Practices Certification designates individuals who demonstrate a thorough understanding of the KCS concepts including the Solve Loop and Evolve Loop practices and techniques, and best practices for KCS adoption.
Individuals pursuing KCS Practices Certification are most often:
- KCS adoption team members
- Supervisors and first-line and second-line managers
- Trainers, Coaches, Team Leads
- Consultants
- Knowledge workers who aspire to be KCS Coaches, Trainers or KCS team leads
- Product managers and technology and tools administrators.
$450USD
KCS v6 Trainer
Certification Exam
You are purchasing the KCS v6 Trainer Certification exam, administered by the Consortium for Service Innovation. The exam is just one of several steps required to become a KCS Certified Trainer. This coveted certification designates a person who has a deep understanding of:
- KCS Principles, Core Concepts, Practices and Techniques
- KCS benefits at all levels
- The KCS article, structures and standards
- How to integrate the KCS process into the workflow
- Assessing performance at all levels
- KCS roles and responsibilities
- Assessing the value of KCS
- How to ensure KCS process integration
- How to train and facilitate a KCS adoption and transformation
$650USD
Self-paced Courses
Begin with Managing in the Digital Economy and Digital Transformation Fundamentals, followed by KCS Fundamentals and learn at your own pace.
Managing in a Digital Economy
KCS is often a bigger change for managers than it is for knowledge workers. What’s different when we are leading in a knowledge-centered environment?
Online, self-paced course.
$95USD
Digital Transformation Fundamentals
This course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important to our customers and to the organization?
Online, self-paced course.
$95USD
KCS v6 Fundamentals
Course
Gain a good understanding of KCS principles core concepts, practices and some techniques. You’ll learn key elements of KCS, how it works and the value it provides.
Online, self-paced course.
$145USD
Intelligent Swarming
Intelligent Swarming is a powerful new way solve complex problems more quickly. Get certified in IS Fundamentals, then enroll in our IS Insights Workshop to plan your phased approach to IS.
Intelligent Swarming (IS) Fundamentals Course
This entry-level, one-hour self-paced interactive course is intended for:
- Anyone interested in learning the basics of Intelligent Swarming
- Knowledge workers, managers, product managers, program and project managers
This workshop provides an excellent scenario of a successful IS program. Learn how IS benefits teams and the organization. A discount is available if purchased with the IS Fundamentals Certification exam.
$145USD
Intelligent Swarming (IS) Fundamentals Exam
Online 45 minute certification exam of 32 mostly multiple-choice questions.
This certification designates individuals who have an understanding of the benefits, principles, concepts and practices of Intelligent Swarming.
Your successful completion earns the Intelligent Swarming Fundamentals Certified digital badge, issued by The Consortium for Service Innovation.
A discount is available if purchased with the IS Fundamentals Course.
$95USD
Intelligent Swarming (IS) Insights Workshop
8-hour Trainer-led public workshop
Two 4-hour sessions – virtual
If you’re considering moving to a support network, this workshop provides real-world examples and key elements needed to begin your planning.
With Intelligent Swarming the support network provides measurable value for customers and reduces expense for the support organization. Get all the details and begin planning your program.
We suggest first completing the IS Fundamentals course and exam.
$950USD
Tailored Workshops
Tailored Solutions to Implement KCS into your Organisation
We offer private workshops off-site, in-house, and virtually. These are tailored to your company’s strategic goals, environment, customers, and service demand.
As part of our workshop follow-up, we offer attendees access to additional resources through our KCS consultation hub.
Contact us to discuss how we can help tailor your knowledge training.
All of our workshops may be tailored for your requirements:
- KCS Leadership Workshop
- KCS v6 Overview Workshop
- KCS v6 Practices Workshop
- The Knowledge Coach Workshop
- KCS Adoption Workshop
- KCS Design Workshop
- KCS Knowledge Domain Analysis Workshop
- Intelligent Swarming Insights Workshop
- Intelligent Swarming Design Workshop