Catalynk KCS® v6 Workshops

Catalynk offers KCS® Workshops that are approved by The KCS Academy and led by KCS v6 Certified Trainers. All of our public and in-house workshops provide good practice examples of KCS in use. Our private on or off site workshops are tailored to your company’s strategic goals, environment, customers, and service demand. As part of our course follow-up, we offer attendees access to additional resources. Register on this page for our public workshops or Contact Us for a no-obligation discussion.

Our KCS v6 Workshops and Training give you ready-to-use know-how.

KCS v6 Workshops


Upcoming: KCS v6 Practices Auckland Feb. 11-12

Up-coming Public Workshops:

KCS v6 Practices Workshops

If you’re planning to launch KCS®, tuning up your KCS processes, or getting a colleague or team up to speed quickly, this intensive 2 Day KCS v6 Practices Workshop will provide the needed insights and skills. This course will help you prepare for an optional, proctored KCS v6 Practices Certification Exam, offered through The KCS Academy.


For full details: KCS v6 Practices Workshops


Enrol now for upcoming workshops:


Auckland, Mon.-Tues. Feb. 11-12 2019
Auldhouse, Ponsonby Road, Auckland


Sydney, Monday – Tuesday March 11-12 2019
Saxons, Lev. 10, 10 Barrack Street, Sydney


Wellington Thurs. – Fri.  March 14 – 15 2019
Auldhouse, Jackson Stone House, 11 Hunter St, Wellington

KCS v6 Fundamentals

The KCS® v6 Fundamentals Workshop provides a high level overview of the principles, concepts and practices of Knowledge-Centered Service (KCS) v6. It will give you an understanding of the benefits of KCS and its role in service management and prepare you for The KCS Academy KCS v6 Fundamentals online, open-book exam.


For full details: KCS v6 Fundamentals Workshops


Upcoming: KCS v6 One-Day Fundamentals: Jan. 25 2019

Contact Us for details or register your interest below.

The KCS Academy is a wholy owned subsidiary of CSI

All Workshops are certified by The KCS Academy

Our tailored courses may be offered on or off-site and designed to work within your schedule. Ask us about our planning and design sessions, KCS analytics and Leadership overviews. For further details, visit the our full description pages and register your interest.

We welcome your questions. Please contact us to discuss your requirements.