Digital Transformation Fundamentals

This online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey.

What do we mean by digital transformation and why is it important?

Once registered, we’ll send you a code to login and register.

This course may take about 45 minutes to complete.

In this self-paced course you’ll learn:

• Digital Transformation characteristics and examples
• Customer expectations and the customer value erosion model
• Opportunities for the Service Organization and the Service Agent to take advantage of Digital Transformation
• KM Best Practices that support Digital Transformation

This course remains open for 12 weeks from when you login to the eTraining portal.