Our CATALYNK KCS experts will help with tailored plans to deliver customer success through KCS and knowledge sharing. We’ll assist your service teams to mature your KCS practice, by re-energizing knowledge use, analysing gaps and managing performance.
Wherever you are on the KCS journey, we’ll help develop strategy, hand-hold or project manage a phase of adoption, and when needed provide on-going support. We can also assist with knowledge-related technical services.
Knowledge that helps service delivery, needs to be ‘served up’ at key touch points throughout the service delivery process. To create and use knowledge ‘in the moment’, forms, processes, workflows, privileges and knowledge base structures are needed.
We aim to get the best from your tool-sets, and help your teams design and manage the workflow, eliminate duplication, and integrate multiple knowledge sources for simplified search.
Is your customer experience seamless?
Do your customers quickly find the information they need?
Better self-service means your customers find the answers they need faster, leading to a positive customer experience and greater loyalty.
CATALYNK integrates knowledge best practices company-wide to ensure your customers are empowered to get the information they need, quickly.
Stakeholders need to know the benefits of ‘knowledge for service’. Your teams need to focus on delivering what the business cares about by selecting key outcomes that align with business goals.
As part of our KCS consultation, we help build the capabilities in teams to design dashboards, coach, and monitor progress to achieve goals that result in your desired outcomes.
KCS Leadership Workshop
KCS v6 Practices Workshop
KCS v6 Overview Workshop
KCS Coaching Workshop
KCS Design Workshop
KCS Adoption Workshop
KCS v6 Workshop for Analysts - coming soon!
Intelligent Swarming Insights Workshop
Intelligent Swarming Design Workshop
