Tailored plans Knowledge-Centered Service (KCS) Catalynk

KCS®Consultation and Facilitation

KCS v6 Aligned Services

Recognised by the Consortium For Service Innovation

Take knowledge sharing across the organization.

Our CATALYNK KCS experts will help with tailored plans to deliver customer success through KCS and knowledge sharing. We’ll assist your service teams to mature your KCS practice, by re-energizing knowledge use, analysing gaps and managing performance.

Wherever you are on the KCS journey, we’ll help develop strategy, hand-hold or project manage a phase of adoption, and when needed provide on-going support. We can also assist with knowledge-related technical services.

Our tailored plans help improve

Knowledge Structure

Knowledge that helps service delivery, needs to be ‘served up’ at key touch points throughout the service delivery process. To create and use knowledge ‘in the moment’, forms, processes, workflows, privileges and knowledge base structures are needed.

We aim to get the best from your tool-sets, and help your teams design and manage the workflow, eliminate duplication, and integrate multiple knowledge sources for simplified search.

Customer Experience

Is your customer experience seamless?

Do your customers quickly find the information they need?

Better self-service means your customers find the answers they need faster, leading to a positive customer experience and greater loyalty.

CATALYNK integrates knowledge best practices company-wide to ensure your customers are empowered to get the information they need, quickly.

Knowledge Analytics

Stakeholders need to know the benefits of ‘knowledge for service’. Your teams need to focus on delivering what the business cares about by selecting key outcomes that align with business goals.

As part of our KCS consultation, we help build the capabilities in teams to design dashboards, coach, and monitor progress to achieve goals that result in your desired outcomes.

Explore Our Plans

Tailored Solutions to Implement KCS into your Organisation

Catalynk can provide KCS implementation from journey start through to full, handheld integrations with onsite training, on-call support & follow up, tailored to fit your organisation and its goals.

Our plans are a great place to start

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- Initial assessment call


- Opportunity Assessment
- Current operations, processes, people
- Plan outline for KCS

Preparation and Design

- Leadership Overview Workshop
- KCS v6 Practices Workshop
-  KCS Design Workshop


- Change management consultancy
- KCS Adoption Workshop
- KCS Adoption Roll-out Wave(s) Facilitation

Coach Selection & Training

- ONA analysis
- KCS Coach training
- Phased consultancy

KCS Trainer Certification Training

- KCS v6 Practices Workshop + Practices Certification
-  KCS v6 Trainer Certification - External Trainers

Have questions about our consulting services or tailored workshops? Contact our team today.

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Tailored Workshops

We offer private workshops off-site, in-house, and virtually. These are tailored to your company’s strategic goals, environment, customers, and service demand.

As part of our workshop follow-up, we offer attendees access to additional resources through our KCS consultation hub.

Contact us to discuss how we can help tailor your knowledge training.


All of our workshops may be tailored for groups:

KCS Leadership Workshop
KCS v6 Practices Workshop
KCS v6 Overview Workshop
KCS Coaching Workshop

KCS Design Workshop
KCS Adoption Workshop
KCS v6 Workshop for Analysts - coming soon!
Intelligent Swarming Insights Workshop

Intelligent Swarming Design Workshop