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About Us
CATALYNK Ltd. offers training and adoption services for Knowledge-Centered Service (KCS®) and Intelligent Swarming® programs. We bring years of experience in facilitating successful knowledge-sharing across organizations.
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Your privacy is important to us at CATALYNK. We respect the privacy of any information we may collect from you.
This Privacy Policy applies to all the products, services, websites and apps offered by CATALYNK Ltd (“CATALYNK”), except where otherwise noted. We refer to those products, services and websites and apps collectively as the “Services” in this policy.
References to “data” in this Privacy Policy will refer to whatever data you use our services to collect, whether it be data collected in a form, survey responses or data uploaded on a site hosted by us – it’s all your data! Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.
1. What information do we collect?
Who are “you”?
We refer to “you” a lot in this Privacy Policy. To better understand what information is most relevant to you, see the following useful definitions.
Website Visitor:
You are just visiting our website.
Customer:
You are a customer of CATALYNK. We provide you with training, and consulting services. We conduct surveys with our partners for Organizational Network Analysis (ONA), Collaborative Health Analysis, and other services related to knowledge management, Knowledge-Centered Service (KCS®) adoption and collaborative problem solving. Knowledge-Centered Service (KCS®) is a registered Trademark of the Consortium for Service Innovation™.
Billing information:
If you make a payment to CATALYNK, we require you to provide your billing details, including financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date).
2. Information we collect about you:
Use of our survey services will also result in us or our partner Polinode collecting the following data on your behalf:
3. How we use the information we collect
Customer or Visitor
We process personal data about you where:
In each of the instances where we describe how we use your data in this privacy policy, we have identified which of these grounds for processing we are relying upon.
When you have consented we collect and use the following information about you:
We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.
To manage our services we will also internally use your information and data, for the following limited purposes:
In relation to Survey Data
We will never use or sell individual response data or identify / contact individual respondents except on your request or where required by law.
Survey Respondent
We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.
To manage our services we will also internally use your information and data, for the following limited purposes:
Use of survey responses in KCS Adoption Services and Coach Program
In general, survey responses to surveys conducted by CATALYNK using the Polinode platform are controlled and managed by CATALYNK (the person who sent or deployed that survey). In those instances Polinode is only processing those responses on behalf of CATALYNK. Creator and Respondent trust is paramount to everything we do and so when we do use data about Respondents, we put Creators and Respondents first.
Information we share: Partners and Integrations
We must share information or data in order to:
We do not share your information or data with third parties outside CATALYNK except in the following limited circumstances:
To help us provide certain aspects of our services we use our affiliates and trusted key partners – in particular, we engage third parties to: facilitate our email collectors for sending surveys by email to Respondents; facilitate customers in making credit card payments; deliver and help us track our marketing and advertising content; help us track website conversion success metrics; manage our sales and customer support services to you. We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.
Cookies
We and our partners use cookies and similar technologies on our websites. We use certain cookies, as described here in our Privacy Policy, that you agree to when you use our sites and, in the case of some cookies, for legitimate interests of delivering and optimizing our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:
You can choose to remove or disable cookies via your browser settings.
