Knowledge-Centered Service (KCS) Refresh
If your KCS Practices need a review, our KCS Refresh will revitalize your KCS program. A refresh is vital if you are seeking to adjust and improve performance and to realize more of the KCS benefits. You may have new team members or leadership or there’s been an organizational change. As a result you may be seeing a decline in participation and quality. We are here to assist. We will arrange an on-site visit, and observe and interview. We’ll make recommendations, then work with your teams to build a tailored plan to get your program where you want it to be. A KCS Refresh can avoid a costly restart later.
- Identify where old habits are re-emerging and good practices need re-enforcement
- Assess program maturity
- Determine changes needed to get your KCS program up to speed according to KCS v6 good practice.
- Review where process and technology improvements can be made
- Co-create a 12-18 month strategy, with your teams engaged
Executive sponsors re-engaged
Benefits measured and communicated
Your Knowledge-Centered Service (KCS) investment is maximized.
Whatever the program of work, we’ll ensure your teams have the confidence and understanding to manage knowledge well into the future.
Contact us to discuss your needs.