KCS v6 Practices Certification Exam

KCS v6 Practices Certification Exam

Proctored 120 minute exam of 65 scenario-based multiple choice questions.

Knowledge-Centered Service (KCS®) v6 Practices Certification designates individuals who demonstrate a thorough understanding of the KCS concepts including the Solve Loop and Evolve Loop practices and techniques, and best practices for KCS adoption.

Individuals pursuing KCS Practices Certification are most often:

• KCS adoption team members
• Supervisors and first-line and second-line managers
• Trainers, Coaches, Team Leads
• Consultants
• Knowledge workers who aspire to be KCS Coaches, Trainers or KCS team leads
• Product managers and technology and tools administrators.

On passing the exam, Certified KCS v6 Practitioners receive this badge
from the Consortium for Service Innovation.