KCS v6 Practices Certification Exam

KCS v6 Practices Certification exam

• Comprised of 62 multiple-choice questions
• Developed by The Consortium for Service Innovation (CSI).
• Two hours allotted time to complete the exam  Most candidates will complete it in 90 minutes or less.
• No breaks during the exam.

KCS Certifying body/organization:
The Consortium for Service Innovation (CSI, owner of KCS).

 

• The certification standards and exam are developed and maintained by a Consortium for Service Innovation (CSI) group of members
• A team of KCS practitioners developed the questions on the exam.
• The exam is validated through psychometric analysis.

 

CSI does not acknowledge any KCS credentials or certifications other than those offered by certified providers. CATALYNK is a certified KCS provider.

 

Recommended reading for exam:
-KCS v6 Practices Study Guide
-KCS v6 Practices Guide
-Adoption and Transformation Guide
-Measurement Matters Paper
-Certification Exam instructions

 

On registration for the exam, CATALYNK provides an exam voucher and will assist with exam registration.