KCS v6 OVERVIEW Workshop

KCS v6 Overview Workshop – Live Virtual – two 4-hour sessions.

Two 4-hour sessions: 8 hours – virtual

Getting up to speed on concepts or thinking of getting started with KCS? This workshop give you the basics to begin planning.

Taught by an experienced KCS Certified CATALYNK Trainer. No previous experience required.

Who should attend:

This workshop also prepares you for the KCS Fundamentals Certification exam.

Upcoming: Mon. – Tues. Jan. 13 – 14 1:30 pm – 5:30 pm EST

$980.00

Enroll 3+ for discount

Date

Attendees will:

Identify the link between your organization’s goal and KCS. What will KCS do for you and your customers
Be able to articulate the value of knowledge management for your organization
Gain an understanding of the KCS principles and practices
Learn how to use KCS to efficiently create and maintain qualitative, easy-to-find content in the knowledge base
Understand the critical role of leadership in creating a knowledge-sharing culture and sustaining a knowledge practice
Be better prepared for the KCS v6 Fundamentals online exam, including study hints and practice questions

Attendees will:

Gain a basic understanding of the KCS methodology
Recognise how creating knowledge articles on demand increases customer satisfaction
Identify the importance of a knowledge-centred organisation
Learn how KCS roles and responsibilities work in a KCS ‘shop’
Understand how knowledge performance is managed

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