KCS v6 OVERVIEW Workshop

Attendees will:

• Identify the link between your organization’s goal and KCS. What will KCS do for you and your customers
• Be able to articulate the value of knowledge management for your organization
• Gain an understanding of the KCS principles and practices
• Learn how to use KCS to efficiently create and maintain qualitative, easy-to-find content in the knowledge base
• Understand the critical role of leadership in creating a knowledge-sharing culture and sustaining a knowledge practice
• Be better prepared for the KCS v6 Fundamentals online exam, including study hints and practice questions

Attendees will:

• Gain a basic understanding of the KCS methodology
• Recognise how creating knowledge articles on demand increases customer satisfaction
• Identify the importance of a knowledge-centred organisation
• Learn how KCS roles and responsibilities work in a KCS ‘shop’
• Understand how knowledge performance is managed