SELF-SERVICE SUCCESS BUILDS CUSTOMER LOYALTY
Today’s Service Centers are being asked to deliver a better self-service experience. Ideally, customers will find answers in a self-serve knowledge base and offer feedback
SHARING KNOWLEDGE TO DRAMATICALLY IMPROVE SELF-SERVICE EXPERIENCE
For a customer looking for answers, or for a service agent being asked for help, finding the answer is becoming more complex. AI, Machine Learning,
VALUE CO-CREATION AND EXPERIENCE INNOVATION
Have you ever stood in a hotel lobby and been approached with the question “May I help you?” Given the opportunity to improve this experience.