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KCS v6 LEADERSHIP OVERVIEW Workshop

This interactive workshop is designed for leaders wanting a high level understanding of the KCS practices, roles and responsibilities, performance assessment model and the leadership needed for KCS program success. An optional KCS Fundamentals Certification Exam voucher is included.

$750.00

Quantity Discount Per Item Price
3+ 10% $675.00

Course Details

Offered in two 3-hour sessions, this KCS v6 Leadership Overview Workshop is designed to provide your Leadership team with a sound understanding of the KCS approach and insights on costs and benefits of a KCS investment.

The workshop will provide a high level overview of KCS principles, concepts, practices and processes with practical examples of use and benefits.

The workshop will reference examples relevant to your organization. You’ll gain an understanding of KCS background and concepts needed to engage in leadership planning decisions.

Workshop Objectives

KCS v6 Leadership Workshop Learning Objectives:

  • Gain an understanding of KCS, its benefits and the need for a road map for KCS adoption
  • Understand KCS leadership strategies and change management
  • Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
  • Identify the link between the organization’s goals and KCS
  • Gain an appreciation for the KCS principles and practices
  • Understand leadership’s role in communications and performance assessment –
    how do we assess the creation of value?
  • Understand the difference between activity based measures and value based measures and how to use them with employees.

Workshop Outcomes

During this workshop, participants will:

  • Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
  • Identify the link between the organization’s goals and KCS
  • Gain an appreciation for the KCS principles and practices
  • Understand value-based metrics in evaluating staff
  • Learn how to develop an environment that motivates employees

Who should attend:Managers, Leaders, Contact / Call Center / Service Desk Managers, Knowledge Managers and those who want a deeper understanding of the leadership responsibilities needed to lead a successful KCS practice.

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About Us

CATALYNK Ltd. offers training and adoption services for Knowledge-Centered Service (KCS®) and Intelligent Swarming® programs. We bring years of experience in facilitating successful knowledge-sharing across organizations.

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