Our Blog
Welcome to the CATALYNK Blog where we share case studies and articles on topics of interest related to Knowledge-Centered Service (KCS®) and Intelligent Swarming℠.
Please request topics, or contribute, by contacting us.
Many of the cases are authored by The Consortium for Service Innovation (CSI).
Accelerate KCS adoption with data-driven insights—how CATALYNK uses ONA to identify and empower knowledge-sharing champions.
In today’s fast-paced business world, agility is key, especially in knowledge management. This article explores how combining agile methodologies with
In 2010 Cisco embarked on a journey of innovation to enable engineers to collaborate in new ways when solving customer problems. At the time Cisco support
Today’s Service Centers are being asked to deliver a better self-service experience. Ideally, customers will find answers in a self-serve knowledge base and offer feedback
For a customer looking for answers, or for a service agent being asked for help, finding the answer is becoming more complex. AI, Machine Learning,
Questions are often raised about which methodology should we follow, X or Y or Z? My answer is all of them, or at least bits