Intelligent Swarming Insights Workshop

8 Hours: Two 4-hour sessions

Wed. – Thurs. Dec. 4 – 5 12:30 pm – 4:30 pm MST

$950.00

Course Details

The support network provides measurable value for customers and reduces expense for the support organization. Support issues go to the most appropriate people or teams. When other expertise is needed, they can find quickly invite others into the swarm—or allow other specialists to opt-in to help. If you’re considering moving to a support network, this workshop provides real-world examples and key elements needed to begin your project.

Workshop Objectives

Companies that swarm are benefiting from:

Lower customer effort
Higher customer satisfaction and loyalty
Fewer escalations
Improved employee engagement
Faster employee ramp-up time

Workshop Outcomes

In this 6 hour, interactive workshop, you’ll learn:

When Intelligent Swarming is right for your organization
Different techniques that real companies are using
How to design Intelligent Swarming for your specific situation
Game-changing collaboration
What technology is needed—and how to get started without it
A roadmap of what’s needed to get your project started

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Our workshops and plans

Australia

USA

About Us

CATALYNK Ltd. offers training and adoption services for Knowledge-Centered Service (KCS®) and Intelligent Swarming® programs. We bring years of experience in facilitating successful knowledge-sharing across organizations.

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