The KCS® v6 Overview Workshop provides key concepts, principles and practices to enable Knowledge-Centered Service (KCS) planning and use. KCS is a methodology for knowledge management that has shown to deliver profound benefits in customer service. It integrates knowledge capture, improvement, and reuse into support – lowering service costs and improving customer success.
The KCS® v6 Overview Workshop provides a high level overview of the principles, concepts and practices of Knowledge-Centered Service (KCS) v6. It will give you an understanding of the core concepts, practices and benefits of KCS and its role in service management.
If you are are new to KCS, would like to get revision, or you are bringing colleagues up to speed this workshop is for you.
Once completed, you’ll be better prepared for the KCS Fundamentals Certification online exam offered by The KCS Academy.
Who should attend:
Anyone in Service sharing knowledge: managers, team leaders, service and support personnel
Certified by The KCS Academy
Contact Us to arrange in-house workshops.
Previous knowledge: No previous experience required.
NEXT Workshop: 2 half-day sessions
Thurs.-Fri. 1:00 pm-4:30 pm