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KCS v6 Workshop for Analysts in-house with software simulation is a customized training program designed to introduce support analysts and/or development engineers, to KCS Practices. If you’re preparing for KCS adoption or updating your Practices this provides a co-creation and practice environment.
This workshop prepares analysts and knowledge workers for use of KCS in the work environment. Participants are introduced through a simulation to the basic concepts of KCS, the customised workflow, the Content Standard, and the tools used to evaluate newly authored knowledge articles and performance metrics. Attendees will co-create knowledge using work-place scenarios.
Time is spent in understanding roles and practices for writing and assessing knowledge articles using the Content Standard.
During this workshop, participants will learn:
It’s designed to ensure your teams experience the KCS v6 principles, concepts and practices in the workflow.
Duration: 1 Day (or 2 half-day sessions)
Minimum participants: 4 Maximum: 12
Please Contact Us for an assessment and quote.