KCS v6 Workshop for Analysts in-house with software simulation is a customized training program designed to introduce support analysts and/or development engineers, to KCS Practices. If you’re preparing for KCS adoption or updating your Practices this provides a co-creation and practice environment.
Participants are introduced through a simulation to the basic concepts of KCS, the customized workflow, the Content Standard, and the tools used to evaluate newly authored knowledge articles and performance metrics.
Time is spent in understanding roles and practices for writing and assessing knowledge articles using the Content Standard.
During this workshop, participants will learn:
This workshop prepares analysts for use of KCS in the work environment and is designed to ensure your teams experience the KCS v6 Practices in the workflow. Your teams will co-create knowledge using your company scenarios to re-inforce KCS principles and concepts, with real practice of the KCS v6 Solve workflow practices and techniques. Contact us for a no obligation discussion.
Duration: 1 Day (or 2 half-day sessions)
Minimum participants: 4 Maximum: 12
Please Contact Us for an assessment and quote.