This customized training program is designed to introduce KCS to support analysts and/or development engineers, and will set their expectations for the KCS rollout.
Participants are introduced to the basic concepts of KCS, the customized workflow, the Content Standard, and the tools used to evaluate newly authored knowledge articles and performance metrics.
Time is spent in understanding roles and practices for writing and assessing knowledge articles using the Content Standard.
During this workshop, participants will learn:
Duration: 1 Day (or 2 half-day sessions)
Minimum participants: Discuss with us. Maximum: 12
We can facilitate the analyst level training for your entire organization.