KCS v6 Workshop for Analysts | Catalynk

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KCS v6 Workshop for Analysts

This customized training program is designed to introduce KCS to support analysts and/or development engineers, and will set their expectations for the KCS rollout.

Participants are introduced to the basic concepts of KCS, the customized workflow, the Content Standard, and the tools used to evaluate newly authored knowledge articles and performance metrics.

Time is spent in understanding roles and practices for writing and assessing knowledge articles using the Content Standard.

Learning Objectives

During this workshop, participants will learn:

An understanding of the key deliverables required to implement KCS
Best practice for measuring knowledge activity, performance and value
Techniques for ensuring knowledge base quality, without review queues
Processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content
How to manage a KCS adoption and avoiding mistakes others have made

Outcomes

Attendees will gain an understanding of KCS and its practices

KM best practices and industry examples
KCS content: standards and quality
The structured problem-solving workflow
Roles and responsibilities
Performance assessment
Experience in writing, reviewing, publishing
Monitoring and reporting

Duration: 1 Day (or 2 half-day sessions)

Minimum participants: Discuss with us. Maximum: 12

We can facilitate the analyst level training for your entire organization.

KCS v6 Workshop for Analysts