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Service Management Archives - Catalynk

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Service Management Tag

04 Jan Sharing Knowledge to dramatically improve self-service experience

Posted at 09:51h in Knowledge-Centered Service (KCS) Blog by BColeman

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For a customer looking for answers, or for a service agent being asked for help, finding the answer is becoming more complex. AI, Machine Learning, Customer Experience and Human Centered Design are the buzzwords of the day and with good reason. These days, useful information...

Service Management Tag

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