Attendees will gain understanding of:
- KCS coaching and its benefits
- KCS roles and responsibilities
- KCS coaching best practices with industry examples
- Coach role responsibilities
- The coaching process; tools, techniques and influence skills
- Performance assessment tools
- A structure for communication
- How to maximise the value of motivation, rewards and recognition
- How to create excitement and buy-in
Participants will gain an understanding of:
- How coaching influences the KCS principles and practices
- How KCS supports organizational goals and improves outcomes
- How coaching enables successful KCS adoption
- Best practice for measuring knowledge activity, performance and value
- The coach’s responsibilities in performance assessment
- The key motivational factors for employee engagement reporting and how it’s communicated
- Ways to communicate the benefits of KCS to all levels
- Learn and practice coaching techniques and influence skills
- Practice the coaching process and learn how to utilize coaching tools
