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The KNOWLEDGE COACH Workshop

The Knowledge Coach Workshop, Virtual – Three 4-hour sessions – 12 hours

Certificate of completion. Engaging Interactive Workshop led by Thomas Fuhriman, KCS® Certified Trainer

Knowledge-Centered Service (KCS) offers significant benefits to organizations through knowledge-sharing practices that support customer success. The Knowledge Coach workshop provides the understanding of the coaching requirements needed for KCS success.

For: support, service, knowledge workers individuals who Coach in a KCS program

Participants will gain an understanding of:

  • How coaching influences the KCS principles and practices
  • How KCS supports organizational goals and improves outcomes
  • How coaching enables successful KCS adoption
  • Best practice for measuring knowledge activity, performance and value
  • The coach’s responsibilities in performance assessment
  • The key motivational factors for employee engagement reporting and how it’s communicated
  • Ways to communicate the benefits of KCS to all levels
  • Learn and practice coaching techniques and influence skills
  • Practice the coaching process and learn how to utilize coaching tools

Pre-requisite: KCS v6 Practices Certification, unless approved for enrolment.

Upcoming:

Tues. – Thurs., June 3 – 5  1:00 pm – 5:00 pm PDT

$1,390.00

Workshop Objectives

Attendees will gain understanding of:

  • KCS coaching and its benefits
  • KCS roles and responsibilities
  • KCS coaching best practices with industry examples
  • Coach role responsibilities
  • The coaching process; tools, techniques and influence skills
  • Performance assessment tools
  • A structure for communication
  • How to maximise the value of motivation, rewards and recognition
  • How to create excitement and buy-in

Workshop Outcomes

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