The KNOWLEDGE COACH Workshop

Quantity	Discount	Per Item Price
3+	~~$1,390.00~~ $1,490.00	$1,490.00

Quantity	Discount	Per Item Price
3+	~~$1,390.00~~ $1,490.00	$1,490.00

Course Details

Knowledge-Centered Service (KCS) offers significant benefits to organizations through knowledge-sharing practices that support customer success. The Coaching Workshop provides the understanding of the coaching requirements needed for KCS success.

Workshop Objectives

Attendees will gain understanding of:

KCS coaching and its benefits
KCS roles and responsibilities
KCS coaching best practices with industry examples
Coach role responsibilities
The coaching process; tools, techniques and influence skills
Performance assessment tools
A structure for communication
How to maximise the value of motivation, rewards and recognition
How to create excitement and buy-in

Workshop Outcomes

Participants will gain an understanding of:

How coaching influences the KCS principles and practices
How KCS supports organizational goals and improves outcomes
How coaching enables successful KCS adoption
Best practice for measuring knowledge activity, performance and value
The coach’s responsibilities in performance assessment
The key motivational factors for employee engagement reporting and how it’s communicated
Ways to communicate the benefits of KCS to all levels
Learn and practice coaching techniques and influence skills
Practice the coaching process and learn how to utilize coaching tools

The KNOWLEDGE COACH Workshop

Course Details

Workshop Objectives

Workshop Outcomes

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