(Incl. GST) Early-bird registrations open. Enrol now!
Wed.-Fri., 9:00 a.m. – 4:00 p.m.
Morning and afternoon teas, lunch provided.
Auldhouse, Lev. 8, Hunter St., Wellington
KCS v6 Practices Workshop – Wellington, Wed.-Fri. Aug. 28-30, 2019 . Early-bird price: NZ$1710. (excl. GST)
Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement and reuse directly into support operations.
KCS v6 Practices Workshop Wellington is a 2.5-day intensive and interactive workshop. If you’re planning to adopt the Knowledge-Centered Service (KCS) methodology or needing to update their KCS practices and performance, this course gives you all the skills. As a result you’ll have access to all the tools and techniques needed for leading a KCS v6 Practice. Suitable for knowledge managers, team leaders and coaches of service teams.
This course greatly assists you with preparing for The KCS Academy KCS v6 Practices Certification exam. This (optional) exam is available on the afternoon of Day 3.
Course facilitator and exam proctor: Brian McKenna, KCS Academy Certified Trainer
Days One and Two: 9:00 a.m – 4:00 p.m.
Day Three: 9:00 – 12:30 p.m. Review exercises, exam prep. 1:30 – 3:00 p.m. (optional) Certification Exam.
Morning and Afternoon Tea/Coffee and Lunch included.
Attendees will gain a deep understanding of:
The benefits of KCS
KCS best practices with industry examples
KCS content: standards and quality
The structured problem-solving workflow
Roles and responsibilities
Leadership strategies and change management
Technology requirements to enable KCS
A road map for KCS adoption
We offer great discounts for groups. Contact us for group bookings.
For full details visit this page: KCS v6 Practices Workshop
KCS v6 Practices Certification
Certification designates individuals who demonstrate a thorough understanding of the KCS concepts. You’ll gain a deep understanding of practices and techniques of the Solve Loop, Evolve Loop, and best practices for KCS adoption. If you are intending to sit the exam on Day 3, booking and payment (US$450.) in advance is needed. Advance study of the reading list documents is highly recommended. Therefore all recommended reading material will be provided in advance. Let us know that you intend to take the exam and we’ll assist with your exam booking.