Get the latest in knowledge best-practice! Enrol now for KCS v6 Overview Workshop in Sydney, certified by The KCS Academy.
Monday, March 11 9:00 a.m. – 4:30 p.m.
Novotel Sydney on Darling Harbour, 100 Murray St, Pyrmont NSW 2009, Australia
The KCS v6 Overview Workshop will get you and your team up to date with KCS v6 best knowledge practices. You’ll learn KCS principles, concepts and practices and how to get the most out of your knowledge assets. KCS is proven to lower service costs and improve customer success. You’ll learn from real examples, such as how CA Technologies (a Broadcom company) increased customer self-service success by 30%.
Suitable for managers, knowledge managers, and team leads; any group providing knowledge services to customers.
For full details: https://catalynk.co/kcs-v6-overview
Certified by The KCS Academy.
Knowledge-Centered Service (KCS®) is a registered Trademark of the Consortium for Service Innovation™.