Get the latest in knowledge best-practice! Attend Catalynk’s One-Day KCS v6 Fundamentals Workshop in Brisbane, certified by The KCS Academy. (Fee is AU$ tax incl.)
Thursday, March 14 9:00 a.m. – 4:30 p.m.
Punthill Apartments Hotel Conference Centre, 40 Astor Terrace, Spring Hill, Brisbane, QLD
The KCS v6 Fundamentals Workshop will get you and your team up to date with KCS v6 or ready to plan an adoption. You’ll learn how the latest Knowledge-Centered Service (KCS) practices can be used to dramatically improve your customer services using knowledge.
Suitable for knowledge workers from IT, Human Resources, Finance, Administration, and any department providing knowledge services to internal or external customers. Through capturing and sharing knowledge ‘in the moment’ your staff are better equipped to analyse, solve and power self-service options for customers.
KCS is a methodology for knowledge management that has shown to deliver profound benefits in customer service. It integrates knowledge capture, improvement, and reuse into service and support. In short, it’s proven to lower service costs and improve customer success. For example, CA Technologies (now Broadcom) increased customer success with knowledge self-service by 30% in one year.
For full details: https://catalynk.co/kcs-v6-fundamentals/
Certified by The KCS Academy.
Knowledge-Centered Service (KCS®) is a registered Trademark of the Consortium for Service Innovation™.