This half-day or one day KCS v6 Overview Workshop for Leaders is designed to provide your Leadership team with a sound understanding of the KCS approach and insights on costs and benefits of a KCS investment.
The workshop will provide a high level overview of KCS principles, concept, practices and processes with practical examples of use and benefits. The workshop will reference examples relevant to your organization and will provide the background and concepts needed to inform subsequent leadership engagement and planning decisions.
During this workshop, participants will:
Who should attend:
Knowledge Managers, Contact/Call Center / Service Desk Managers, those who want a deeper understanding of KCS practices.
Duration: .5 or 1 day formats
Minimum participants: 2 Maximum: 12
This course may be tailored to your schedule. It may also be presented online
for remote attendees if conditions permit.
Please Contact Us to discuss