This one day KCS v6 Leadership Workshop is designed to provide your Leadership team with a sound understanding of the KCS approach and insights on costs and benefits of a KCS investment.
The workshop will provide a high level overview of KCS principles, concept, practices and processes with practical examples of use and benefits. The workshop will reference examples relevant to your organization and will provide the background and concepts needed to inform subsequent leadership engagement and planning decisions.
During this workshop, participants will:
Who should attend:
Managers, Leaders, Contact / Call Center / Service Desk Managers, Knowledge Managers and those who want a deeper understanding of the leadership responsibilities needed to lead a successful KCS practice.
Price: $850. (excl. GST)
Duration: One day
Minimum participants: 4 Maximum: 12
Enrol Auckland: Friday, Aug. 2, Auldhouse, 388 Ponsonby Rd., Auckland
Enrol Wellington: Thurs., Aug. 8, Auldhouse, Jackson Stone House Lev. 8, 11 Hunter St., Wellington
This course may also be presented online for remote attendees, if conditions permit.
Please Contact Us to discuss