Leaders KCS v6 Overview Workshop

Leaders KCS v6 Workshop

This half-day or one day KCS v6 Overview Workshop for Leaders is designed to provide your Leadership team with a sound understanding of the KCS approach and insights on costs and benefits of a KCS investment.


The workshop will provide a high level overview of KCS principles, concept, practices and processes with practical examples of use and benefits. The workshop will reference examples relevant to your organization and will provide the background and concepts needed to inform subsequent leadership engagement and planning decisions.




Learning Objectives

During this workshop, participants will:

  • Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
  • Identify the link between the organization’s goals and KCS
  • Gain an appreciation for the KCS principles and practices
  • Understand value-based metrics in evaluating employees
  • Learn how to develop an environment that motivates employees
  • Create excitement about and buy-in for KCS


Who should attend:

Knowledge Managers, Contact/Call Center / Service Desk Managers, those who want a deeper understanding of KCS practices.


Attendees will gain an understanding of KCS and its benefits:
  • KM best practices and industry examples
  • KCS content: standards and quality
  • The structured problem-solving workflow
  • Roles and responsibilities
  • Key factors in performance assessment
  • Leadership strategies and change management
  • Technology requirements to enable KCS
  • The need for a road map for KCS adoption


Duration: .5 or 1 day formats

Minimum participants: Maximum: 12


This course may be tailored to your schedule. It may also be presented online
for remote attendees if conditions permit.

Please Contact Us to discuss