ITIL Overview Workshop

The Information Technology Infrastructure Library (ITIL®) is a best practice that companies use to improve the way they provide services. ITIL gives guidance on the provision of quality IT services and the processes, functions and other capabilities needed to support them. It is the most widely accepted approach to IT service management in the world.

ITIL Overview Workshop

The ITIL Framework is based on a service life-cycle and consists of five life-cycle stages; service strategy, service design, service transition, service operation and continual service improvement.


This one-day Overview Workshop is designed to provide anyone interested in key concepts, processes and relevant examples of its use.   If you’re seeking a sound understanding of the Framework and its benefits, this workshop is ideal.


The workshop will provide a high level overview of ITIL concepts and processes with practical examples of use. There will be opportunities to reference examples of use that are relevant to your organization.


Instructor: Brian McKenna


Brian will provide the background and concepts needed to inform subsequent leadership engagement and planning decisions.


If you’re interested in how KCS and ITIL are related, please see Brian’s post

KCS® and ITIL® – Complementary Methodologies on our Blog page.



Course Objectives

To provide participants with an overview of the ITIL service life-cycle approach to IT Service Management.


To discuss:


  • the concept of aligning IT services to
    business objectives


  • the relevance of “best practice” methodologies in


  • the ITIL Framework, its main processes and functions


  • the benefits of ITIL to IT Service Management


ITIL® is set of best-practice publications for IT service management owned by AXELOS Limited, a joint venture company created in 2013 by the Cabinet Office of the UK Government and Capita plc.  See for more information.


ITIL® is a registered community trade mark of the UK Office of Government Commerce, and is registered in the US Patent and Trademark Office.

Course Outcomes

Attendees will gain an understanding of:


  • ITIL Framework – a high level overview


  • Benefits of the Framework


  • Best practices and industry examples


  • Roles and responsibilities


  • Key factors in performance assessment


  • Leadership strategies


Duration:  One Day
(Option to run in two half days, if conditions allow.)

Minimum participants:  2  Maximum: 12


This course may be tailored to your schedule. It may also be presented online
for remote attendees, if conditions permit.

Please Contact Us for details and to discuss.