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Knowledge-Centered Service (KCS) Coach Workshop

October 31 @ 8:00 am - November 3 @ 11:00 am

$1,450.00 - $1,590.00
KCS Coach Workshop Oct 31- Nov3 2023 8am-10am CST
CATALYNK’s Knowledge-Centered Service (KCS) Coach Workshop – four 3-hour sessions (12 hours) Learn from an expert in KCSCoach development.

Knowledge-Centered Service (KCS) offers significant benefits to organizations through knowledge-sharing practices that support customer success. The KCS Coach Workshop provides the understanding of the coaching requirements needed for KCS success.

Knowledge-Centered Service(KCS®) is a methodology designed to integrate knowledge capture, improvement, and reuse directly into support operations. Thomas Fuhriman, Certified KCS Trainer, will lead the workshop. Thomas brings years of experience in Coach development.

In this 12 hour (four 3-hour sessions) KCS Coach training, coaches will:

Understand the role and goals of a KCS Coach

Understand what makes an effective KCS Coach

Deeply understand self-awareness and how to work more effectively with others

Understand others and how to communicate effectively

Learn and practice coaching techniques and influence skills

Practice the coaching process and learn how to utilize KCS coaching tools

Understand how to hold individuals accountable for utilizing the skills they’ve been trained on.

Maximum: 10 Minimum: 4

Options for group discounts are available on check-out.


October 31 @ 8:00 am
November 3 @ 11:00 am
$1,450.00 - $1,590.00
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