Intelligent Swarming (IS) Insights Workshop & Certification exam – NZT
February 28 @ 10:00 am - February 29 @ 1:00 pm
Intelligent Swarming℠ Insights Workshop – 6 hours class time
This workshop is live, virtual, live, instructor-led.
Facilitated by Beth Coleman, CATALYNK – Certified Intelligent Swarming℠ Trainer
Join our Intelligent Swarming Insights Workshop and begin moving from support tiers to intelligent networks and transform customer support! Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates frustration for customers and expense for the support organization. Instead, support issues go to the most appropriate people or teams. When other expertise is needed, they can invite collaborators to join—or allow other specialists to opt-in to help.
You’ll leave the workshop with a clear understanding of this innovative new practice, and have tools you can use to start implementing it in your organization.
You’ll understand the details of Intelligent Swarming and it’s benefits:
* Lower customer effort
* Higher customer satisfaction and loyalty
* Fewer executive escalations
* Improved employee engagement
* Faster employee ramp-up time
In this interactive virtual workshop, you’ll learn:
* When Intelligent Swarming is right for your organization
* Different techniques that real companies are using
* How to design Intelligent Swarming for your specific situation
* How to encourage your teams to collaborate
* What technology is needed—and how to get started without it
* A roadmap of what’s needed to get your project started
The Intelligent Swarming Fundamentals certification exam (optional) may be purchased when enrolling for this workshop.
Minimum attendees: 4
Registrations close one day before the workshop. Please contact us directly for last minute bookings. If you wish to register now and pay by invoice, select Pay by Invoice when registering here. Discount codes may be applied when registering.
KCS® and Intelligent Swarming℠ are service marks of the Consortium for Service Innovation™ (CSI)
The Consortium for Service Innovation is the authorised certifying organisation for the Intelligent Swarming Fundamentals exam, an optional addition to this workshop. CATALYNK is an approved training and certification provider of KCS and Intelligent Swarming.
Ask about our small group discount. This workshop may also be booked exclusively for groups. Please contact us to book a group: [email protected]