Intelligent Swarming Insights Workshop Mon-Tues March 6-7 2-5pm CST
March 6 @ 2:00 pm - March 7 @ 5:00 pm$550.00 - $750.00
Intelligent Swarming℠ Insights Workshop
This workshop is live, virtual, instructor-led.
Facilitated by Beth Coleman, CATALYNK Sharing Knowledge. Smarter.
KCS Academy Certified Intelligent Swarming℠ Trainer
Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates frustration for customers and expense for the support organization. Instead, support issues go to the most appropriate people or teams. When other expertise is needed, they can invite collaborators to join—or allow other specialists to opt-in to help.
Companies that swarm are benefiting from:
* Lower customer effort
* Higher customer satisfaction and loyalty
* Fewer executive escalations
* Improved employee engagement
* Faster employee ramp-up time
In this interactive virtual workshop, you’ll learn:
* When Intelligent Swarming is right for your organization
* Different techniques that real companies are using
* How to design Intelligent Swarming for your specific situation
* The ‘how to’ of collaboration with self-organizing teams
* What technology is needed—and how to get started without it
* A roadmap of what’s needed to get your project started
Minimum attendees: 4
You’ll leave the workshop with a clear understanding of this innovative new practice, and have tools you can use to explain it and start implementing it in your organization.
Registrations close one day before the workshop. Please contact us directly for last minute bookings. If you wish to register now and pay by invoice, select Pay by Invoice when registering here. Group discounts available on registration. Discount codes may be applied when registering.
KCS® and Intelligent Swarming℠ are service marks of the Consortium for Service Innovation™
The KCS Academy is the authorised certifying organisation for Intelligent Swarming, published by The Consortium for Service Innovation. CATALYNK is an approved training provider of KCS and Intelligent Swarming.
This workshop may also be booked exclusively for groups. Please contact us to book a group: [email protected]