- The KCS Practices: context, benefits, and the operational model
- KCS Content
- The KCS Solutions Lifecycle (publication, translation, and approval processes)
- KCS Roles and Responsibilities, including a licensing / accreditation plan
- The KCS workflow and technology requirements
- Performance assessment
- ROI analysis for KCS and self-service
- Leadership and the Communications Plan
- Program planning: the Adoption Roadmap
In addition to the training, the team will work together under v6 Certified KCS guidance to make decisions and recommendations for specific customisation of the KCS practices.
Following the workshop we assist with support and mentoring and may work inside the adoption project.