Welcome to the CATALYNK Blog. We share thoughts on topics of interest in this blog. Most content shares topics related to Knowledge-Centered Service (KCS®) and Intelligent Swarming℠. Please refer to the article content for the author details. The content is owned by the author, unless otherwise noted. You can also access CATALYNK’s public white papers and media content here. Request topics, or contribute, by contacting us.
The Consortium for Service Innovation (CSI) releases case studies on the successes of members’ use of the KCS and Intelligent Swarming methodologies. The cases tell the story of the organization’s adoption journey. If you are considering adoption or want to get insights from other organizations, we recommend these cases.
For a customer looking for answers, or for a service agent being asked for help,...Read More