Team: KCS certified specialists consulting, training and facilitating KCS
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About Us

Our team

Ensuring Customer Success.

Knowledge is at the heart of customer support and engagement. Whether you are considering Knowledge-Centered Service (KCS®), adoption planning or tuning up your KCS processes, we can help. We train and develop leaders in KCS organization-wide. When needed we coach and mentor so your teams have the skills to manage knowledge practices, processes and performance to increase customer self-service success.

 

KCS® is a registered Trademark of the Consortium for Service Innovation™.

Our Team

Beth

As CEO of CATALYNK, Beth trains and consults in Knowledge Management to help leaders and teams develop a knowledge-centred culture to dramatically improve customer experience.

Beth Coleman
CEO of CATALYNK KCS®v6, Intelligent Swarming℠ Prosci® certified

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Beth’s brings experience in IT Service Management, service design, change management and the use of knowledge for customer success.  As consultant, facilitator and workshop leader, Beth works with teams and leaders, to plan and guide successful KCS adoption and knowledge-sharing culture.

Peter_Mellalieu

Peter consults in Action Learning, analytics, data analysis and reporting. Peter creates intelligence reports that aid in achieving customer service success, informed by customer service data.

Pete Mellalieu
Action Learning Coach Data Scientist KCS® Analytics

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Peter coaches action learning teams, utilizing a range of Action Learning approaches. He mentors executive teams in organization development informed by Gallup CliftonStrengths. Creates intelligence reports that aid in achieving customer success for KCS and Intelligent Swarming programmes.

Brian-McKenna-3

Brian is a seasoned IT professional and ITSM Consultant. He is a certified trainer in several methodologies, including ITIL® and KCS® v6. Brian is a KCS Academy certified Trainer and delivers Catalynk KCS public courses.

Brian McKenna
KCS® v6 Trainer ITIL® Certified ITSM Consultant & Trainer

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Brian brings years of Service Management experience to his courses, engaging students of all ages by skilfully introducing the ideas and concepts needed. Brian aims to ensure every student is well prepared to integrate KCS concepts, practices and techniques to meet their organisation’s needs for KCS adoption.

Beth

Beth

Beth Coleman
KCS Practices v6 and Prosci certified Change Practitioner.

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Beth’s brings experience in IT Service Management, service design, change management and the use of knowledge for customer success.  As consultant, facilitator and workshop leader, Beth works with teams, facilitating the culture changes needed for a successful adoption of KCS.

Peter_Mellalieu

Peter

Pete Mellalieu
Systems Modelling and Research Technologist: Analytics Reporting Specialist informed by Action Research

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Brian-McKenna

Brian is

Brian McKenna
KCS Certified Trainer

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Brian brings years of Service Management experience to his courses, engaging students of all ages by skillfully introducing the ideas and concepts needed. Brian is deeply interested in ensuring every student achieves personal goals, use of new skills in the workplace and the knowledge needed to acheive KCS certification.

Contact us for an assessment and recommendations.